At Concentrix we are fanatical about our staff and clients. We are tenacious in our pursuit of excellence and of high quality service. We're not afraid of being bold and disruptive in the marketplace and we like shaking things up. We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX. Join us and BE the Difference for the world's best brands!
Earn between $25,500 - $27,000 per year!
We have more great things to offer too; paid training, benefits after 6 months, vacation entitlement in the first year, incentives and career opportunities.
This inbound Technical Support position is a front line Technical Contact Centre role supporting hardware and software, using an exclusive knowledge base and case management system. The Technical Support Advisor provides product support, detailed information, advanced troubleshooting, and case resolution while exhibiting exceptional customer service skills. Call types include general inquiries, hardware and software troubleshooting, sales agreements, and technical sales. Some outbound follow up required in event of escalation.
What you need:
* Education/Knowledge: Minimum High School Diploma or GED required.
* Familiarity with personal computers, peripherals, operating systems, software, and computer terminology.
* Experience / Skill: Minimum of 1 year of customer service. Strong verbal and written communication skills.
* Experience with the use of telephony system's a plus. Required to type 26 wpm.
* A good contact telephone number and email address
What we offer:
Concentrix provides our associates with:
* Career Pathing and Advancement Opportunities
* Competitive salary
* Monthly performance incentives
* Health insurance (Eligibility requirements must be met)
Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.
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